I’m starting a new series to talk about some of the stuff I just don’t get about Spain. There are lots of things I do love and get about Spain (see: food, wine, walking, no tipping), but there are others that just cause me to scratch my head.
So, let’s start off the series with one I see almost every day.
Why do Spanish companies charge customers to call them?
“Buy our product! Just call this toll-free 902 number!”
For example, Mario and I received a present, which was a gift of a night’s stay at a hotel near a winery, anywhere in Spain. For most of them, you got a free tasting somewhere, a tour of a nearby winery, and a breakfast buffet. Sweet, right? Well, to reserve it, they require you to call them—at a 902 number! What? You’re making me pay to pay you? Really?
All sorts of companies do this, even the ones trying to sell you stuff on television. You would think they’d want to cover at least their part of the call so that they could get you talking and perhaps buying. Nope! They want you to pay your part and theirs. This definitely encourages people to call and buy. (Nope.)
I was having problems with our router recently, and Movistar, our Internet provider, lists their number … and, yep, you guessed it! It’s a 902 as well.